Returns & Exchanges

Due to the perishable nature of our kombucha, we are unable to accept physical returns; however, we are committed to ensuring you love every sip. If your order arrives damaged or is not to your satisfaction, please reach out to our team within 30 days of purchase for a resolution.

Return Process

• 1.
  Contact Support

  Email our customer refresh team with your order number and a brief explanation of the issue you encountered with your delivery.

• 2.
  Provide Documentation

  For items damaged during transit, please attach a clear photo of the packaging and product labels to help us improve our shipping process.

• 3.
  Review Process

  Our team will review your request within 2-3 business days to determine eligibility for a replacement shipment or a refund to your original payment method.

• 4.
  Resolution

  Once approved, we will process your refund or dispatch a fresh batch of Health-Ade to your doorstep at no additional cost to you.